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Crocker, T. (2016). Chapter 'Reconciliation and resolution: The Office of Treaty Settlements and the Treaty of Waitangi claims processes in Aotearoa New Zealand’. In P. Adds, B. Bönisch-Brednich, R. S. Hill, & G. Whimp (Eds.), Reconciliation, representation and Indigeneity: ‘biculturalism’ in Aotearoa New Zealand: Vol. Band 4 (pp. 81–93). Universitätsverlag Winter. https://ebookcentral.proquest.com/lib/vuw/reader.action?docID=4652602&ppg=82
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Eppel, E., & Lips, M. (2016). Unpacking the black box of successful ICT-enabled service transformation: how to join up the vertical, the horizontal and the technical. Public Money & Management, 36(1), 39–46. https://doi.org/10.1080/09540962.2016.1103417
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Hayward, J., & Wheen, N. (2016). The Waitangi Tribunal: Te Roopu Whakamana i te Tiriti o Waitangi. Bridget Williams Books. http://nzhistorycollection.bwb.co.nz/9781877242625.html
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James, C. (2013). Making big decisions for the future. Policy Quarterly, 9(4). https://doi.org/10.26686/pq.v9i4.4467
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