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Eppel, Elizabeth, and Miriam Lips. ‘Unpacking the Black Box of Successful ICT-Enabled Service Transformation: How to Join up the Vertical, the Horizontal and the Technical’. Public Money & Management, vol. 36, no. 1, Jan. 2016, pp. 39–46, https://doi.org/10.1080/09540962.2016.1103417.
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Hayward, Janine, and Nicola Wheen. The Waitangi Tribunal: Te Roopu Whakamana i Te Tiriti o Waitangi. Bridget Williams Books, 2016, http://nzhistorycollection.bwb.co.nz/9781877242625.html.
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