Brown, P., & Levinson, S. C. (1987). Section. In Politeness: some universals in language usage: Vol. Studies in interactional sociolinguistics (pp. 55–84). Cambridge University Press.
Bucholtz, M., & Hall, K. (2005). Identity and interaction: a sociocultural linguistic approach. Discourse Studies, 7(4–5), 585–614. https://doi.org/10.1177/1461445605054407
Cameron, D. (2009). Theoretical issues for the study of gender and spoken interaction. In Gender and spoken interaction (pp. 1–17). Palgrave Macmillan. https://tewaharoa.victoria.ac.nz/discovery/fulldisplay?docid=alma9912314004002386&context=L&vid=64VUW_INST:VUWNUI&search_scope=MyInst_and_CI&tab=all&lang=en
Critical Discourse Analysis (Chapter 2) - Discourse. (n.d.). https://ebookcentral.proquest.com/lib/vuw/reader.action?docID=225390&ppg=37
Eckert, P. (2008). Variation and the indexical field. Journal of Sociolinguistics, 12(4), 453–476. https://doi.org/10.1111/j.1467-9841.2008.00374.x
Elinor, Ochs. (1979). Transcription as theory. In Developmental pragmatics (pp. 43–72). Academic Press.
Gordon, C. (2011). Gumperz and interactional sociolinguistics. In The SAGE handbook of sociolinguistics (pp. 67–84). SAGE.
Gumperz, J. (2009). Contextualization conventions. In The new sociolinguistics reader (pp. 598–606). Palgrave Macmillan.
Heritage, John Clayman, Steven. (2010). Emergency calls as institutional talk. In Talk in Action (pp. 53–68). John Wiley & Sons, Incorporated. http://ebookcentral.proquest.com/lib/vuw/reader.action?docID=487721&ppg=1
Holmes, J., & Marra, M. (n.d.). The complexities of communication in professional workplaces. In The Routledge Handbook of Professional Communication. http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=707662&site=ehost-live
Janet Holmes, & Stubbe, M. (2003). ‘Feminine’ workplaces: Stereotype and relaity. In J. H. Miriam Meyerhoff (Ed.), The Handbook of Language and Gender. John Wiley & Sons, Incorporated. https://ebookcentral.proquest.com/lib/vuw/reader.action?docID=214142&ppg=591
Jones, L. (2014). "Dolls or teddies?”: Constructing lesbian identity through community-specific practice. Journal of Language and Sexuality, 3(2), 161–190. https://doi.org/10.1075/jls.3.2.01jon
King, B. W. (2014). Tracing the emergence of a community of practice: Beyond presupposition in sociolinguistic research. Language in Society, 43(01), 61–81. https://doi.org/10.1017/S0047404513000870
Locher, M. A., & Watts, R. J. (2005). Politeness Theory and Relational Work. Journal of Politeness Research. Language, Behaviour, Culture, 1(1). https://doi.org/10.1515/jplr.2005.1.1.9
Marra, M. (2012). Discourse Analysis and Conversation Analysis. In C. A. Chapelle (Ed.), The Encyclopedia of Applied Linguistics. Blackwell Publishing Ltd. https://doi.org/10.1002/9781405198431.wbeal0320
Morrison, Anthea ; Holmes, Janet. (2003). Eliciting Refusals: A Methodological Challenge. Te Reo, 46, 47–66. http://web.a.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=0&sid=32462228-300b-411c-9a88-f44c38cebf33%40sdc-v-sessmgr03
Roberts, C., & Campbell, S. (2006). Talk on trial: Job interviews, language and ethnicity. http://webarchive.nationalarchives.gov.uk/20130128102031/http:/research.dwp.gov.uk/asd/asd5/summ2005-2006/344summ.pdf
Sacks, H., Schegloff, E. A., & Jefferson, G. (1974). A Simplest Systematics for the Organization of Turn-Taking for Conversation. Language, 50(4). https://doi.org/10.2307/412243
Schiffrin, D. (1994). Jefferson conventions. In Approaches to discourse: Vol. Blackwell textbooks in linguistics (pp. 424–431). B. Blackwell.
Searle, J. R. (1969). Expressions, meaning and speech acts. In Speech acts: an essay in the philosophy of language (pp. 22–53). Cambridge U.P.
Stubbe, Maria, Chris Lane, Jo Hilder, Elaine Vine, Bernadette Vine, Meredith Marra, Janet Holmes and Ann Weatherall. (2003). Multiple discourse analyses of a workplace interaction. Discourse Studies, 5(3), 351–388. http://www.jstor.org/stable/24048070?seq=1#page_scan_tab_contents
Thomas, J. (1995). Conversational implicature. In Meaning in interaction: an introduction to pragmatics: Vol. Learning about language (pp. 55–86). Longman. https://tewaharoa.victoria.ac.nz/discovery/fulldisplay?docid=alma99179291086402386&context=L&vid=64VUW_INST:VUWNUI&search_scope=MyInst_and_CI&isFrbr=true&tab=all&lang=en
van Dijk, T. (2013). Discourse, power and access. In Texts and Practices (pp. 84–104). Taylor and Francis. http://ebookcentral.proquest.com/lib/vuw/reader.action?docID=166829&ppg=94