Elias, Arun A., Robert Y. Cavana, and Laurie S. Jackson. ‘Stakeholder Analysis for R&D Project Management’. R and D Management 32, no. 4 (September 2002): 301–10. https://doi.org/10.1111/1467-9310.00262.
Fitzsimmons, James A., and Mona J. Fitzsimmons. ‘Case: 100 Yen Sushi House’. In Service Management: Operations, Strategy, and Information Technology, 5th ed. Boston: McGraw-Hill/Irwin, 2006.
‘Guru Interview: Robert Camp’, n.d. http://www.emeraldgrouppublishing.com/learning/management_thinking/interviews/pdf/camp.pdf.
Jacobs, F. Robert, Richard B. Chase, and Rhonda R. Lummus. ‘Case: Hank Kolb, Director of Quality Assurance’. In Operations and Supply Chain Management, 13th ed., Global ed. Vol. The McGraw-Hill/Irwin series. New York: McGraw-Hill Irwin, 2011.
Sterman, John. ‘Causal Loop Diagrams’. In Business Dynamics: Systems Thinking and Modeling for a Complex World. Boston: Irwin/McGraw-Hill, 2000.
